Privacy Policy
We do not collect the websites you visit, the duration of the web sessions nor the cookies you allow, no browsing history, data content or DNS queries. We do store your Proxy information and convert it to VPN information. We temporarily store your connecting IP.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class PROXY to VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
General Information
PROXY2VPN collects 3 types of information:
(i) Information related to your account (“personal information”)
This information is collected for the purpose of administering your PROXY2VPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.
(ii) Aggregate Apps and VPN connection summary statistics
Proxy2VPN collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic.
(iii) (User-controlled option): Anonymous app diagnostics, including crash reports
App diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics, are anonymized and cannot be tied back to individual PROXY2VPN users. This feature is similar to a “send bug report” option.
Personal Information
PROXY2VPN collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish a PROXY2VPN account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose to minimize the amount of personal information you submit to us.
With some forms of payment, the Site may redirect you to the website of a third-party payment processor ( PayPal) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.
PROXY2VPN uses your email address for the following reasons:
To send emails related to payment transactions.
To provide links to our Site, including password reset emails.
To send you updates and announcements.
To communicate with you about your VPN services or respond to your communications.
To send marketing information, such as PROXY2VPN offers, surveys, invitations, and content about other matters in connection with PROXY2VPN (“Marketing emails”).
PROXY2VPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties. The preceding terms do not preclude the transfer of data, in the event that PROXY2VPN is acquired by, or merged with, a third-party entity, to such entity (to be newly created for the purpose of operating the PROXY2VPN business and its wholly owned subsidiaries. The New Co. and its subsidiaries may share data with other related entities solely when required, and for the duration required, for processing related to the purposes and legitimate interests outlined in this Privacy Policy, while ensuring at all times the same standards of protection.
Aggregate Apps and VPN Connection Summary Statistics
We ensure that we never log browsing history, traffic destination, data content, or DNS queries. Therefore:
We do not know which user ever accessed a particular website or service.
Should anyone try to compel PROXY2VPN to release user information based on any of the above, we cannot supply this information because the data don’t exist.
In order to maintain excellent customer support and quality of service, PROXY2VPN collects the following information related to your VPN usage:
Successful connection
We collect information about whether you have successfully established a VPN connection on a particular time and date, to which VPN location, and from which IP. This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable PROXY2VPN engineers to identify and fix network issues.
Aggregate sum of data transferred (in MB)
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other PROXY2VPN users, we may contact that user for an explanation.
Summary
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer Ryan had connected to our Atlanta VPN location on Monday and had transferred an aggregate of 828 MB of data across a 24-hour period. Ryan can’t be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other Proxy2VPN customers who also connected to the same location on the same day.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know that a customer has used PROXY2VPN, but we never know how they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
Jurisdiction and Applicable Law
PROXY2VPN’s core mission is to keep your information private. In service of this mission, PROXY2VPN’s headquarters and registered place of business is in the Dominican Republic, which has stricter laws concerning information disclosure than most countries.
Storing of Information Related to Email, Live Chat, and Feedback Forms
PROXY2VPN keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact PROXY2VPN, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use one third-party platform for support correspondence: Zendesk for emails and support tickets. When you correspond with us using this platform, it will store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device’s operating system. platform utilizes modern security practices and HTTPS encryption.
Security Measures to Protect Your Information
PROXY2VPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.
Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
Cookies and Mobile Identifiers
What is a cookie?
A cookie is a small text file used to store information about your visit to the Site. Cookies let PROXY2VPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.
Disabling cookies
You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that PROXY2VPN’s Site may not work as intended if you choose to disable cookies.
Third-party cookies
PROXY2VPN uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.
PROXY2VPN uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.
Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.
Third-Party Websites
The Site may contain links to external websites that do not fall under PROXY2VPN’s domain. PROXY2VPN is not responsible for the privacy practices or content of such external websites.
Consent and Age Restrictions
By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Users in the European Union
PROXY2VPN is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:
For the purposes of fulfilling our contractual obligations to users, including:
Providing users with the Services and Apps they have requested.
Managing user subscriptions and processing payments.
Providing customer support.
For a legitimate interest associated with the operation of our business, including:
Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
Communicating with customers to provide information and seek feedback related to our Services and Apps.
With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected]
Changes to the Privacy Policy
We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.
How to Contact
If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact PROXY2VPN at the following email address: